Last Updated On 01 May 2026.
Welcome to Vroom Mart FZC (“VroomMart”), your dynamic marketplace for automotive parts. By using our Website and services, you agree to comply with and be bound by these Terms. Please read these Terms carefully. If you do not agree to these Terms, you must refrain from using our Website or services.
These Terms and Conditions (the “Terms”) govern your access to and use of the VroomMart website available at www.vroommart.com (the “Website”), services, and Products provided by VroomMart. The services include online sales of automotive parts, shipping services, and related functions. By accessing or using the Website, you acknowledge and agree to comply with these Terms.
1. Definitions
1.1. “Buyer” refers to any individual or entity purchasing Products on the Website.
1.2. “Order” refers to any purchase made by a Buyer from a Vendor via the Website.
1.3. “Products” refers to automotive parts, accessories, tools, and related Products listed for sale on the Website.
1.4. “User/You” refers to any individual or entity who accesses, browses, registers, or uses the VroomMart Website in any capacity, including but not limited to the Buyers, Vendors and Visitors.
1.5. “Vendor” refers to any seller (disclosed or undisclosed) offering Products for sale on the Website.
1.6. “Visitors” refers to any individual or entity browsing or interacting with the Website without registering or making a purchase.
2. Use of the Website
2.1. You hereby represent that you are of legal age; eighteen (18) years of age or above, have the legal capacity to form a binding contract under the laws of the UAE; and are fully able and competent to understand and agree to the Terms, conditions, obligations, representations, and warranties set forth in these Terms, and to abide by and comply with the Terms stated therein. If you are under the age of 18 years, you may use the platform(s) only with the involvement of an adult, whether parents, guardians or any other person above the legal age.
2.2. If you are using the Website on behalf of an organization/company, you agree to these Terms on behalf of that organization/company and you represent that you have the authority to act on behalf of the organization/company.
2.3. If you use our Website, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer or mobile phone to prevent unauthorized access to your account. You agree to accept responsibility for all activity that occurs under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with, are correct and complete, and inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us within the “My Account” area on the Website. You agree and acknowledge that you will use your account on our Website to purchase the Products only for your personal use and not for business purposes unless you are a registered business/organization/company and have a registered business account with us.
2.4. Certain features or services on the Website may require you to register for an account. When registering, you must provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You agree to promptly notify us of any unauthorized use of your account or any other breach of security.
2.5. You agree to use the Website in a lawful and respectful manner, refraining from any conduct that may compromise its integrity or security. Prohibited activities include, but are not limited to:
2.6. VroomMart reserves the right, at its sole discretion, to suspend or terminate your access to the Website, your account, or any part thereof, without prior notice, if you violate these Terms or engage in any activity that is harmful to the Website, the Company, or other users.
3. Third-Party Links, Contents, Sites and Services
3.1. The content available on the Website may contain features and functionalities that may link you or provide you with access to third-party links which is completely independent of VroomMart, including websites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the internet as a whole. Your interactions with organizations and/or individuals found on or through the service, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. VroomMart shall not be held responsible for any content, product(s) and/ or service(s) offered on the website(s) other than VroomMart Website even in cases where the User is redirected to such website(s) from VroomMart.
3.2. The User shall be wholly responsible for using content, availing the product(s) and services(s) rendered on other websites, shall make themselves aware of the guidelines and terms of such websites and indemnify VroomMart against any damages or losses arising out of the content, product(s) and/or service(s) of any other website other than VroomMart. You are recommended to investigate as you feel necessary or appropriate before proceeding with any online or offline communication/ transaction with any of these third parties. You agree that VroomMart cannot be held responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.
3.3. If there is a dispute between the Users on this Website, or between Users and any third party, you understand and agree that VroomMart is under no obligation to become involved. In the event that you have a dispute with one or more other Users, you hereby release VroomMart, its representatives, officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and
unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or our service. User disputes with workshops/ outlets/ shops/ producers/ manufacturers and/or suppliers providing information or goods to the Users, also routed through VroomMart, shall be considered as a third party.
3.4. VroomMart deals with manufacturer(s), producer(s) and supplier(s) and offers their catalogue to Users as an aggregator. We recommend you consult with any workshop or specialist while choosing any Product(s) or service(s) intended for installation in your vehicle. In the case of any compatibility, fitment and/or quality issue(s) with the Product(s) or service(s), VroomMart does not take any responsibility for such issues and quality of the Products but may, at its sole discretion, assist/ help the user to resolve their issues with the mutual discussion between them and the supplier.
3.5. The User is not entitled to claim damages from VroomMart for any issues with the Product(s) and service(s), their prices, discounts, quality and fitment.
4. Content on the Website
The content on the Website includes information provided and created by manufacturers, distributors, dealers, advertisers, content partners, software developers, publishers, marketing agents, Users, resellers and other third parties. While every attempt shall be made to ascertain the authenticity of the content on the Website, VroomMart has no control over the accuracy of such information on its pages, and/or material on the Website which may include but not be limited to, technical inaccuracies or typographical errors. VroomMart makes no guarantees, nor can be held responsible for any such information, including its authenticity, currency, content, quality, copyright compliance or legality, or any resulting loss or damage. All data and/or information on the Products and services including but not limited to, the prices and the availability of any Product or service or any feature thereof is subject to change without notice to the party providing it. VroomMart reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Website. Where appropriate, VroomMart will endeavour to update information listed on the platform(s) from time to time, but shall not be held liable for any inaccuracies and/or errors.
5. Buyer Responsibilities
5.1. By placing an order on VroomMart, you agree to pay the full amount specified in the order, which includes the Product price, applicable taxes, shipping, handling, and any other fees disclosed at the time of checkout. Payments must be made through the approved payment methods provided on the Website. Failure to complete payment may result in the cancellation of your order.
5.2. As a Buyer, you agree to provide accurate, current, and complete information during the checkout process, including your name, delivery address, and contact details. This information ensures that orders are processed and delivered efficiently. You are responsible for updating your account information promptly if there are any changes, such as a new shipping address or updated payment details, to avoid delays or complications with your orders.
5.3. If you wish to return a Product, you must adhere to the procedures outlined in the VroomMart Return and Refund Policy, which governs the eligibility, timelines, and conditions for returns. Eligible Products must be returned in their original condition, packaging, and with all accompanying documentation or accessories, unless otherwise stated. Refunds will only be processed once the returned item has been received and verified in accordance with the Return and Refund Policy.
5.4. You agree to use the Products purchased from VroomMart only for lawful purposes and in accordance with the manufacturer’s instructions, warnings, and guidelines.
5.5. You must promptly inform VroomMart of any damages incurred during transit and submit adequate proof of such damage as required by VroomMart and the shipping partner. No refund or replacement shall be issued if the Product is found to have been mishandled, used, or damaged after delivery due to the Buyer’s actions, negligence, or improper unpacking.
5.6. You agree to respond promptly to any communication from VroomMart or its Vendors regarding your orders, returns, or refunds. In case of disputes, you agree to cooperate in good faith to resolve the matter amicably through VroomMart’s designated customer support channels.
5.7. You agree not to engage in any activities that may disrupt the integrity of VroomMart or harm other users, Vendors, or VroomMart. Prohibited activities include, but are not limited to:
5.8. Failure to comply with these responsibilities may result in the cancellation of Orders, forfeiture of refunds, or suspension of your VroomMart account. Persistent non-compliance may lead to termination of your access to the Website and potential legal action, as deemed necessary by VroomMart.
6. Financial Information
The Users agree and acknowledge that the credit/debit/prepaid/gift card details or other financial instrument and/or details provided/used for purchasing the Products on the Website shall be correct and accurate and that the User shall not use the credit/debit/prepaid/gift card or any other financial instrument which is not lawfully owned/obtained by the User. The User also understands that any financial information provided by the User is directly received by VroomMart’s banking partner, CCAvenue, and not taken by VroomMart directly. VroomMart shall not be liable for any fraud and/or unauthorized transaction made on the Website. The liability for use of a card fraudulently shall be on the User and the onus to ‘prove otherwise’ shall be exclusively on the User. VroomMart and its associate bank or financial/non-financial institutions reserve the right to recover the cost of goods, delivery/logistics charges, collection charges and attorneys’ fees from any person using the Website fraudulently, initiate legal proceedings against such person for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms.
7. Shipping and Delivery
7.1. VroomMart partners with DHL for international shipments and Aramex for deliveries within the UAE to ensure reliable and efficient logistics services. Buyers are responsible for all shipping-related costs, including but not limited to shipping fees, customs duties, and taxes, unless otherwise specified during the checkout process or in the Return and Refund Policy. While VroomMart endeavours to work with trusted shipping partner, the Buyer acknowledges that shipping delays, lost shipments, or damages during transit are beyond VroomMart’s direct control.
7.2. VroomMart does not manage warehousing, inventory, or direct shipping of Products unless explicitly stated in specific agreements or promotions. Its role is limited to facilitating the transaction between Buyers and Vendors. For shipping-related issues, such as delayed deliveries, Buyers must contact the Vendor directly. However, in the event that the Buyer does not have direct access to the Vendor, the Buyer may liaise directly with the shipping agent using the tracking information provided for the purchase, containing the relevant shipping details, shipment agent information, and related instructions. Buyers may also reach out to VroomMart for additional assistance, if required.
7.3. Estimated delivery timelines are provided for reference and are subject to the operational schedules of DHL and Aramex. Buyers are advised to check shipping details and contact the Vendor or shipping partner for updates on their order status. Delays due to customs processing, holidays, or unforeseen circumstances may extend delivery times, and VroomMart will not be held liable for such delays.
7.4. In the event of shipping disputes, including but not limited to missing packages or incorrect deliveries, Buyers must report the issue promptly through VroomMart’s customer support channels. For lost or damaged shipments, VroomMart will assist in resolving the claims and issue a refund to the Buyer, as applicable.
7.5. Buyers must provide accurate and complete delivery information during checkout to avoid delays or mis-deliveries. Any additional cost required to effectuate the delivery of the items shall be the sole responsibility of the Buyer and is payable at the time of delivery.
7.6. In cases where the Product is returned to the Vendor due to an incorrect address, non-acceptance, or failure to collect, the Buyer may be required to pay additional shipping fees for re-delivery, unless covered under the Return and Refund Policy.
7.7. In the event that a shipment is delayed, withheld, returned, or not delivered due to the Buyer’s failure to provide accurate information, required documentation, import permits, commercial registration details, VroomMart shall not be responsible for such non-delivery. In such circumstances, the Buyer shall not be entitled to any refund of the Order amount, shipping charges, Duties and Taxes, or any other related costs, except where otherwise required under applicable law or expressly provided under the Return and Refund Policy.
7.8. Buyers acknowledge that claims for lost or damaged shipments are subject to the terms, conditions, and coverage limits of the shipping partner’s insurance policy. VroomMart does not offer separate or additional insurance coverage beyond that provided by the shipping partner.
7.9. Certain Products available on the Website, such as technical engine components and machinery, may be classified as ‘intended for commercial use’ by the relevant customs authorities in the Buyer’s country. To facilitate smooth billing and customs processing, Buyers are strongly advised to register on the Website using their company name for the purchase of such Products. Where a Buyer is registered under a company name, billing for such Products will be issued in the company’s name. Any commercial registration or license documents provided by the Buyer at the time of purchase may be shared with the courier company solely for the purpose of shipment and customs clearance. By making a purchase, the Buyer expressly consents to VroomMart sharing such information with the courier company for these purposes.
7.10. Buyers must ensure that all necessary commercial licenses, import permits, and any other relevant documentation associated with their company are uploaded to the Website to facilitate customs clearance in their country. Buyer is responsible for cooperating with the shipping agent and providing any requested documents directly to DHL or other courier partners to ensure smooth customs processing for shipment of such Products. DHL or the relevant shipping partner may contact the Buyer directly to obtain such documents, and the Buyer is expected to provide the necessary cooperation to enable timely customs clearance. VroomMart shall not be responsible for any delays, penalties, or other issues arising from the Buyer’s failure to provide the required documentation or cooperation.
7.11. Buyers shall be solely responsible for clearing any Products purchased from the Website through the customs authorities of their country of shipment. VroomMart shall not be held liable for any delays, inspections, duties, or other charges imposed by such authorities in the Buyer’s country. Buyer must ensure that all necessary documentation, including import licenses, commercial registration, and any other relevant permits, is available to facilitate the clearance of Products from customs.
7.12. Buyers acknowledge and agree that shipments are subject to the terms and conditions of the respective shipping partner.
For DHL shipments, the Buyer is referred to and bound by DHL’s Terms & Conditions, available at https://mydhl.express.dhl/qa/en/footer/terms-and-conditions.html#:~:text=Limitation%20of%20Liability,in%20these%20terms%20and%20conditions, or any updated version of the website as may be published from time to time.
8. Duties and Taxes
8.1. At the time of placing an Order, an estimate of all applicable customs duties, taxes, and other governmental levies (collectively, “Duties and Taxes”) shall be displayed to the Buyer on the Website. Notwithstanding such estimate, the actual amount of Duties and Taxes shall be the sole responsibility of the Buyer and shall be payable in full at the time of delivery of the Products.
8.2. In the event that the Buyer fails to remit payment of the Duties and Taxes, the following consequences may arise:
8.3. In the event of non-payment of Duties and Taxes by the Customer, VroomMart reserves the right to issue warnings and to restrict, suspend, block, and/or terminate the Customer’s account, as deemed necessary.
8.4. In the event that a shipment is delayed, withheld, returned, or not delivered due to the Buyer’s failure to pay the applicable Duties and Taxes, VroomMart shall not be responsible for such non-delivery. In such circumstances, the Buyer shall not be entitled to any refund of the Order amount, shipping charges, Duties and Taxes, or any other related costs, except where otherwise required under applicable law or expressly provided under the Return and Refund Policy.
9. Payment Terms
9.1. All payments for purchases made on the VroomMart platform are processed securely through the integrated CC Avenue Payment Gateway. By completing a transaction, you agree to comply with the terms and conditions of CC Avenue, which govern the use of its payment services, including any associated fees or limitations. VroomMart does not store sensitive payment information, such as credit card details, and relies on the payment processor to ensure the security and confidentiality of all payment data.
9.2. Buyers must ensure that their payment information is accurate and up-to-date to avoid delays in order processing. Any declined payments, insufficient funds, or other payment issues must be resolved promptly to complete the transaction. Buyers agree that VroomMart is not liable for any additional charges incurred due to currency conversion, bank fees, or other payment processing costs.
9.3. All prices listed on the platform are inclusive or exclusive of applicable taxes as indicated. Buyers are responsible for complying with local tax laws, including declaring and remitting any taxes due.
9.4. Any disputes regarding payments, refunds, or commissions must be reported promptly through VroomMart’s customer support channels. VroomMart will make reasonable efforts to investigate and resolve such disputes fairly, but reserves the right to make final decisions based on its policies and agreements with the involved parties.
9.5. Prices displayed in foreign currencies are approximate conversions based on prevailing exchange rates. The default currency of the Website is United Arab Emirates Dirhams (AED); when the currency view is changed to a foreign currency, minor discrepancies may occur in the displayed unit price and total price due to decimal adjustments and rounding during conversion. Due to real-time currency fluctuations, such differences may also appear in quantity and price calculations. Final charges will be calculated and billed in the applicable currency at the exchange rate in effect at the time of payment and inclusive of any such fees. Accordingly, the amount charged at checkout is final and may vary from the amount displayed on the Website.
10. Return, Refund, and Cancellation Policy
10.1. For complete details, conditions, and procedures relating to returns, refunds, and cancellations, Buyers are advised to consult the Return and Refund Policy accessible at https://vroommart.com/returns-and-refund-policy.
11. Intellectual Property
11.1. All rights, titles, and interests, including trademarks and copyrights related to the domain name and content hosted on the Website, are reserved by VroomMart or the respective manufacturers. The Website is designed, updated, and maintained independently by VroomMart. Users are permitted to read, print, or download text, data, and/or graphics from the Website solely for their personal, non-commercial use. Unauthorized access, reproduction, redistribution, transmission, or any other unauthorized dealings with the information contained on the Website, in whole or in part, are strictly prohibited. VroomMart reserves the right to initiate legal action against such violations.
11.2. Users understand that all postings, data, messages, text, files, images, photos, videos, sounds, or other materials posted on, transmitted through, or linked with the Website are the sole responsibility of the person from whom such content originated. Specifically, the Users are entirely responsible for all content they post, email, or otherwise make available using the Website. Users may not decompile, disassemble, reverse engineer, or otherwise attempt to discover any source code contained on the Website.
11.3. While VroomMart does not claim ownership of content posted by the Users, by posting content to any public area of the Website, users automatically grant, and represent and warrant that they have the right to grant, to VroomMart an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute the content, and to prepare derivative works of or incorporate the content into other works. By posting content to any public area of the Website, the Users further grant VroomMart all rights necessary to prohibit subsequent aggregation, display, copying, duplication, reproduction, or exploitation of the Content on the Website by any party for any purpose.
11.4. The components of the Website may not be reproduced, in whole or in part, in any form or manner (including electronic or printed form) without VroomMart’s prior written consent, and full acknowledgement of the source must be provided.
12. Disclaimer of Warranties
12.1. The Products and services are provided on an “as is” or “as available” basis, without any warranties of any kind. VroomMart makes no representation or warranties as to the accuracy, completeness or authenticity of the information contained on the platform(s). VroomMart makes no representation of any Product manufactured by any vehicle manufacturers/car brands and its associates/affiliates/subsidiaries in any manner, whatsoever, until clearly specified association or agreement with such associates/affiliates/ subsidiaries, whether directly or indirectly, are mentioned and/or clearly/explicitly stated on the Website.
12.2. Your linking/redirecting to any other platform is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any content, Products and/or services and that under no circumstances shall the Company be liable in any way for any loss or damage of any kind incurred as a result of the use of any content/Product/service posted, emailed or otherwise made available via the service. You acknowledge that VroomMart does not always pre-screen or approve content (unless specified), but that VroomMart shall have the right (but not the obligation), at its sole discretion, to refuse, delete or move any content that is available via the service, for violating these Terms or for any other reason, whatsoever.
13. Privacy and Data Protection
VroomMart is committed to protecting your privacy and ensuring the security of your personal and payment information. By using the Website, you agree to the terms of our Privacy Policy, which outlines how we collect, use, and protect your personal data. We utilize industry-standard encryption and security measures to safeguard your information during transactions. For more details, you can access our Privacy Policy through .
14. Limitation of Liability
14.1. Under no circumstances shall VroomMart, its affiliates, directors, employees, or agents be held liable for any damages, losses, claims, or expenses arising from or related to the use of the Website, including but not limited to errors in Product listings, inaccurate or incomplete Product descriptions, shipping delays, payment processing issues, or technical failures. The Website and all associated content and services are provided on an “as is” basis, without any warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
14.2. VroomMart does not guarantee the accuracy, reliability, or availability of the Website or its services at all times. Any reliance on the information or services provided on the Website is at your own risk. In no event shall VroomMart be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, or data arising out of or in connection with the use or inability to use the Website, even if VroomMart has been advised of the possibility of such damages.
14.3. This limitation of liability applies to all causes of action, whether in contract or tort (including negligence) and shall survive the termination or expiration of any agreement between you and VroomMart. You acknowledge and agree that your sole remedy for any dissatisfaction with the Website or its services is to stop using the Website.
15. Indemnity
15.1. You agree to defend, indemnify and hold harmless VroomMart, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, or any other costs arising out of or in connection with:
15.2. VroomMart reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with VroomMart in asserting any available defenses. You shall not settle any such claim without VroomMart’s prior written approval.
16. Termination
VroomMart reserves the right to suspend or terminate your account for any violation of these Terms or for any activity deemed harmful to the operation of the Website. Upon termination, you must cease all use of the Website with immediate effect.
17. Miscellaneous
17.1. Entire Agreement: These Terms, together with any other legal notices or policies published by VroomMart on the Website, constitute the entire agreement between you and VroomMart with respect to the use of the Website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and VroomMart.
17.2. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity of the remaining provisions will not be affected. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable, while maintaining the intent of the provision.
17.3. Waiver: Failure by VroomMart to enforce any provision of these Terms shall not be deemed a waiver of such provision or any other provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of VroomMart.
17.4. Assignment: VroomMart reserves the right to assign or transfer its rights and obligations under these Terms to any third party without your consent. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of VroomMart.
17.5. Force Majeure: VroomMart shall not be liable for any failure or delay in performance of its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, labour disputes, technical failures, or any other event that prevents the performance of its obligations.
17.6. Headings: The section headings in these Terms are for convenience only and shall not affect the interpretation of the provisions herein.
17.7. No Third-Party Beneficiaries: Except as expressly stated in these Terms, there are no third-party beneficiaries of these Terms. Only you and VroomMart are entitled to enforce the provisions of these Terms and Conditions.
17.8. Modifications/Alterations: VroomMart reserves the right to modify these Terms at any time. Any changes will be posted on the Website, and the updated terms will become effective immediately upon posting. Your continued use of the Website after any changes indicates your acceptance of the new terms.
17.9. Communication: You agree that VroomMart may send you communications, including notices, updates, or other information, via email, SMS or other means as provided during your registration or use of the Website. It is your responsibility to ensure that your contact details are up-to-date.
17.10. Relationship of Parties: Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, or employment relationship between you and VroomMart. The parties are independent contractors, and neither party has the authority to bind the other in any way.
17.11. Survival: The provisions of these that by their nature should survive termination or expiration of this Agreement will survive, including but not limited to, intellectual property rights, indemnity, limitation of liability, and governing law provisions.
18. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates (“UAE”). In the event of any dispute, controversy, or claim arising out of or in connection with this Policy, including any question regarding its existence, validity, or termination, the user shall first notify the Company in writing, setting out the nature of the dispute. If the dispute is not resolved within thirty (30) days of such notice, the dispute shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (“DIAC”), which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be three, the seat of arbitration shall be Dubai, and the language to be used in the arbitration shall be English.
19. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Vroom Mart FZC, Sharjah Publishing City Free Zone, UAE.
Email: support@vroommart.com
Phone: +9715608608645
